At Omni Prime Shop, your satisfaction matters to us. This policy explains, in plain language, how returns, exchanges and refunds work so you can shop with confidence.
You have 30 calendar days from the date you receive your order to request a return or exchange. After 30 days, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with all tags and accessories included. We may refuse a return that shows signs of use, damage caused after delivery, or missing parts.
For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
We carefully vet our suppliers, but if an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at contact@useomniprime.com with your order number and a photo of the item. We will arrange a free replacement, exchange, or full refund at no cost to you, including return shipping where applicable.
Email contact@useomniprime.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will confirm your eligibility and provide return instructions within 1-2 business days. Please do not send purchases back without first contacting us, as we cannot guarantee a refund for unsolicited returns.
If the return is the result of our error (wrong, damaged, or defective item), we cover return shipping. For all other returns (change of mind, wrong size selected, etc.), the customer is responsible for return shipping costs, and the original shipping fees are non-refundable.
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. Approved refunds are credited to your original payment method (card, Stripe, or PayPal) within 5-10 business days, depending on your bank or payment provider’s processing times.
You may cancel an order free of charge as long as it has not yet been shipped by our fulfillment partners. Once an order has entered processing or shipped, it is treated as a standard return.
Many of our products are shipped from international fulfillment partners, so please allow the estimated delivery window shown at checkout and on each product page. If your order has not arrived within the estimated window, contact us and we will investigate, offer a replacement, or issue a refund as appropriate.
If you have any questions about this Refund and Returns Policy, please contact us at contact@useomniprime.com.
